Warranty

All Anker portable power stations purchased on costco.anker.com come with a limited warranty ("warranty") as set out below. By using an Anker portable power station, solar panel or powered cooler, you are agreeing to be bound by the terms of the Anker limited warranty.

We provide a 5-year limited warranty for purchases of portable power station, and 2-year limited warranty for purchases of solar panel or powered cooler made on costco.anker.com. The warranty period starts from the date of purchase.

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

1. Warranty Timeline

2. Exclusions and Limitations

Not covered under warranty:

• Products that are damaged or modified.
• Product operated with a damaged cord, plug, or output cable.
• Products that are disassembled.
• Products cleaned with harmful chemicals or detergents.
• Non-quality related issues (after 30 days of purchase).
• Products purchased from unauthorized resellers.
• Products without sufficient proof of purchase.
• Products that have been refunded.
• Products with an expired warranty.
• Lost, stolen products.
• Damage from outside sources.
• Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, operating devices improperly).
• Purchases from illegitimate resources. 

3. 30-Day Money-Back Guarantee for Any Reason

If you encounter a problem with your device and wish to return it, please follow this process:

Step 1

- Claim your warranty by contacting Anker customer service team at support@anker.com or +1-(800) -988-5541.
- Attach a short video to show us the issue and a detailed issue description.
*Our support team will get in touch with you within 24 hours, excluding weekends and holidays.  

Step 2

- Once your portable power station is confirmed to be defective after troubleshooting, a prepaid label will be provided. Our support team will provide further instructions on how to properly package the product and return it safely.
*Please note that we can only provide prepaid return shipping labels for return packages. For returns in other countries and regions, we'll cover the return shipping fee. Please contact our customer service team at support@anker.com for more details. 

Step 3

- Our support team will send a replacement once the defective item is received at our warehouse. The replacement will take 3-5 business days to be delivered.
- The defective item will be replaced with a factory refurbished model of equivalent value or a new item if a factory refurbished model of equivalent value is not available. If a replacement is not available or if you prefer, Anker will offer a partial refund based on the usage time of the defective item.
*All replacement items will follow the same warranty timeframe as the original defective item or 3 months after being replaced, whichever is longer.

Reminder

- Remember to pick up the package first.
- Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning. 

Valid Proof of Purchase

Please refer to: Anker Solix Return Policy

Shipping Costs Must Be Covered by the Buyer in the Following Situations

Please refer to: Anker Solix Return Policy

This page is attached to the Anker warranty page, and Anker reserves the right of final interpretation for the content.