FAQ
Anker SOLIX F3800 All-in-one Power Station
What is the max AC output of Anker SOLIX F3800?+-
The AC output ports can deliver a maximum of 6,000W to connected devices.
When charging a device, will the power in the external battery be used first?+-
Both the expansion battery and Anker SOLIX F3800 will gradually equalize their power levels. When outputting power, a balanced discharge is achieved based on both devices' power levels. This setup is designed to maximize product lifespan.
How should I store and maintain the power station and expansion battery?+-
- Turn off all outputs.
- Store them in a cool and dry place.
- Ensure the temperature is between 32°F-104°F (0°C-40°C).
- Check the batteries each week. If it's below 30%, fully charge.
- Charge both devices to 100% every 3 months.
What should I do if I bought a bundle, but only received one product?+-
You may receive multiple packages from different carriers. Please wait for another three business days for other items to arrive. Also note that due to system restrictions, we may not be able to send you tracking numbers for all products. But if you have any questions about carriers, feel free to contact
support@anker.com.
Anker SOLIX F1500 Portable Power Station
What kind of solar charger can charge Anker SOLIX F1500?+-
Any 11-60V solar charger with an XT-60 female connector.
How should I store and maintain Anker SOLIX F1500?+-
- Turn off all outputs when not in use to avoid energy loss.
- Store in a dry and cool area.
- Check the battery capacity each week. If the battery level is below 30%, charge the power station to 100%. Fully charge it once every 3 months.
How long can the power station charge my devices via the AC port?+-
- You can use this formula to calculate this time: (1536 × 0.8) / Device Wattage
- Note: This formula only applies to devices with 300W or greater.
Why does the power station's battery drain even when no devices are connected?+-
When any control buttons are turned on, even if no devices are being charged, there will be a certain amount of no-load power consumption. We recommend turning off the button when you are not using the power station.
Can I recharge Anker SOLIX F1500 using AC and DC input at the same time?+-
No, AC input is a priority input source if both are connected. When AC recharging is not used, it will automatically switch to DC recharging.
Anker SOLIX PS400 Solar Panel
Why can't the solar panel reach its rated 400W power?+-
The output power of the solar charger is not only related to the weather, but also the area of direct sunlight. For maximum sunlight and larger output power, adjust the position and angle of the solar charger.
Which Anker portable power station is this solar charger compatible with?+-
Anker SOLIX PS400 Solar Panel can charge portable power stations with a maximum voltage of up to 60V and has an MC4 input port. We recommend pairing the solar panels with SOLIX F2000 Portable Power Station.
Is the solar panel waterproof?+-
PS400 Solar Panel has an IP67 certification. It is waterproof and can be used in wet weather. However, the MC4 ports must be covered with the rubber plug before being exposed to rain or water.
Which port does the solar panel have?+-
The solar panel has an MC4 output port.
What's the optimum operating voltage (Vmp) and optimum operating current (Imp) for this solar panel?+-
The optimum operating voltage is 48V, and the optimum operating current is 8.33A.
